FAQ & Help Center

Answers, guidance, and support in one place.

Find product answers, understand delivery and licensing, or connect with support when you need a person.

Support desk

Need help with a specific order or account?

Include your account email, order details, and any relevant screenshots so the team can help faster.

Sign in for support

Support hours

Monday to Friday, 09:00-18:00 UTC

Typical response

Most tickets are answered within 24 hours.
FAQ

Everything you may want to know

Answers covering products, hosted services, source code, purchases, accounts, and support.

01 What is WoTrade?

WoTrade is a Laravel-based multi-asset trading platform for crypto, forex, stocks, wallets, KYC, payments, administration, and extensible plugin modules.

02 Should I choose hosted service or source code?

Choose hosted service when you want managed deployment and faster onboarding. Choose source code when your team needs control over hosting, development, and deeper customization.

03 Can I view a live demo before purchasing?

Yes. Use the Demo link from the navigation or WoTrade product page to explore the currently available live product demonstration.

04 What happens after I purchase source code?

After payment is confirmed, your purchase and available package details appear in your account dashboard. Any required delivery or setup instructions are provided with the order.

05 Can WoPixel help with installation or setup?

Available setup guidance is documented with the product. For account-specific questions or additional assistance, contact support before or after purchasing.

06 How do licensed plugins work?

Plugins extend the core platform with additional capabilities. Access, licensing terms, compatible versions, and delivery details are shown with each plugin or purchase.

07 Which payment methods can I use?

Available payment methods are shown during checkout and may vary by product, purchase type, currency, or location.

08 Where can I manage purchases and downloads?

Sign in to your dashboard to review purchases, available downloads, hosted services, licenses, transactions, and support requests.

09 How can I contact live chat support?

Open the live chat launcher from the bottom corner of the website or select Start live chat on this page. Send your question and contact details so the support team can respond.

10 Is live chat always available?

Live chat connects you with the support team when available. If an immediate reply is not possible, leave your message and contact details or create a support ticket for follow-up.

11 When should I create a support ticket?

Create a ticket for account-specific, billing, purchase, delivery, or technical issues that require detailed investigation or attachments.

12 What information should I include when contacting support?

Include your account email, order or transaction reference, a clear description of the issue, and relevant screenshots or error messages.

13 How do I get started?

Choose the product or service that fits your needs, create an account, and follow the checkout or onboarding steps.

14 Can I contact support before purchasing?

Yes. Contact support with your requirements and questions before you place an order.

15 Where can I manage my purchases?

Sign in to your dashboard to manage purchases, services, downloads, and support requests.

16 What is included with a hosted SaaS product?

Hosted products include managed access to the platform and the selected plan features. Product-specific inclusions are listed on its page.

17 Can I use my own domain?

Yes. Supported hosted products can be connected to your own domain during setup.

18 Can I change my plan later?

Available upgrades and plan changes can be managed from your account or requested through support.

19 What do I receive with a source-code purchase?

You receive the source-code package and the documentation or delivery details listed on the product page.

20 Can I customize the source code?

Yes, subject to the product license. Review the license and product details before purchasing.

21 Are installation and updates included?

Installation, support, and update terms vary by product and are described on its product page.